terms and conditions

PAYMENT AND PRICES

Casasullalbero accepts Visa, Master Card, and American Express OR DIRECT PAYMENTS, ALL TROUTH PAYPAL. You will receive the order confirmation via e-mail after you place the order.

PRIVACY POLICY

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL).

SHIPPING POLICY

All orders placed Monday-Friday (excluding holidays) will ship within 1-3 business days from head office in Bergamo, Italy. Delivery is made by Italian post (www.poste.it). We offer a delivery in 1-2 working days with track number. All goods will be sent to the address you provide Paypal with. We are not liable for damages or losses due to shipping.
Shipping in Italy costs 9 euro for one or more items, 15 euro for one or more items everywhere else.

EXCHANGES AND RETURNS

Exchanges (change colour, size, style) and returns (money back) can be made within 10 days after reception of the goods. The item must be returned to us in unused, perfect condition accompanied by the original label. You are responsible for the shipping of returned items back to Casasullalbero. Items lost in transportation will not be compensated for. Shipping charges on returned merchandise are at the customers expense. However, Casasullalbero will not charge additional shipping on exchanges. Refunds for returned merchandise will be made within 2 weeks of the return of the product.

Please address your return to:
Casasullalbero
Via Palma il Vecchio 12
Bergamo